Telephony

Hexyl + Twilio Voice

Your existing clinic number points at Hexyl — patients notice nothing except that someone always answers.

What syncs

Connected properly, not politely.

Keep your existing number; switching back is one redirect
Call transfer to your team when a human is needed
Full call transcripts stored against the patient record

How connection works

Link Twilio Voice during onboarding — guided, with a connection test before anything goes live. Your data stays where it is; Hexyl syncs with it rather than replacing it. Disconnecting is one switch, and every sync write is audit-logged.

Also connects to

MyClinics

Full two-way sync: patients, appointments, services and clinicians. Hexyl reads live availability and writes real bookings back.

Dentally

Purpose-built integration for dental practices running Dentally: appointments, patients and treatments stay in sync.

Pabau

Connect Pabau and Hexyl keeps contacts, bookings and leads aligned — imports never trigger patient messaging.

Keep Twilio Voice. Add a front desk that never sleeps.

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