HexylInvite Honest Customer Feedback
Automated post-visit review requests, unified review inbox, and AI-powered sentiment analysis. Invite honest reviews regardless of sentiment and handle service concerns separately.
Explore All AI Employees
AI tools that support your team.
Choose the administrative tasks you want to support. Agree the products, connections, permissions and staff responsibilities, then test the workflow before launch.
AI Reputation Manager Capabilities
Build and protect your clinic's online reputation automatically
Review Requests
Automated post-visit requests via Email, SMS, or WhatsApp at optimal timing
Review Management
Unified inbox for Google Business Profile, Trustpilot, and custom review sources
Sentiment Analysis
Flag feedback for staff review. Sentiment must not determine eligibility for a public review invitation.
Response Templates
AI-suggested responses for both positive and negative reviews with personalization
NPS Tracking
Net Promoter Score surveys with trend analysis and benchmarking
Performance Tracking
Monitor review volume, average rating, and response rates over time
Automated Review Collection
Turn every happy patient into a 5-star review
Treatment Complete
Patient finishes their appointment
Optimal Timing
AI waits for the perfect moment to ask
Request Sent
Personalized email, SMS, or WhatsApp
Review Posted
Direct link to Google, Trustpilot, etc.
Review Feedback and Follow Up
Invite eligible customers to leave an honest review regardless of positive, neutral or negative sentiment. Contact permission and completed-visit rules apply equally. Handle concerns separately; do not withhold a review link because of feedback.
Catch negative feedback before it becomes a public review. AI analyzes patient communication for warning signs.
"I'm so happy with my results! The staff was wonderful."
Same invitation eligibility"The treatment went okay, but the wait was long."
Same invitation eligibility; follow up separately"I've been trying to reach someone about my concern."
Same invitation eligibility; alert staff separatelyReputation Management Scenarios
Unified Review Management
Monitor and respond to reviews across all major platforms
Syncs With Your Practice Management
Automatic review requests triggered after appointments
Review Request Compliance
All review requests follow platform guidelines and best practices
Closed AI Architecture
The AI runs on our own infrastructure — patient conversations never train shared models
UK GDPR
Data subject request handling with compliance-aligned automation
Audit Ready
Comprehensive audit trails and activity logging for system actions
Ready to Build Your 5-Star Reputation?
Let your AI Reputation Manager collect reviews and protect your online presence automatically.
Free demo - See your current reputation score - Multi-platform monitoring